Terms of use

Platform usage rules: accounts, security, permissions, prohibited conduct, and obligations.

Signing in to or using the System counts as acceptance of these Terms of use.

1. Who is covered

1. These terms apply to the venue owner, director, admin, reception, waiters, and other staff accounts.
2. The Customer (venue) is responsible for staff complying with these rules.
3. If there is a conflict, the Service agreement governs commercial/billing matters; this document governs usage behaviour.

2. Accounts and access

1. Each user must sign in only with their own account. Sharing accounts is forbidden (unless the owner agrees in writing).
2. Passwords and credentials must be kept confidential. Suspected intrusion or leaks must be reported promptly to the owner and, where possible, to Heselo.
3. The director email and other contact details must be kept up to date.

3. Permissions and protection code

1. Staff permissions are set by the owner or an authorised person. Who receives which rights is the Customer’s responsibility.
2. The protection code is for sensitive operations. Heselo is not liable if the Customer leaks the code to staff or third parties.
3. Attempting to bypass an action that requires the protection code is forbidden.

4. Proper use

Users must use the System only for the venue’s lawful business operations:

• accurate recording of reservations, sessions, cash, and reports;
• truthful entry of customer and payment data;
• following Heselo guides and the venue’s internal rules.

5. Prohibited actions

1. Hacking the System, bypassing security, reverse engineering, or placing malware.
2. Interfering with another venue’s or user’s data.
3. Fake reservations, fake payments, hiding debt, or deliberately distorting reports.
4. Unauthorised mass requests or data extraction via scripts/bots (without Heselo’s written permission).
5. Storing illegal content or using the System for unlawful purposes.
6. Copying and reselling the brand, logo, or interface without Heselo’s consent.

6. Data and checks

1. Checking the accuracy of venue operational data is the duty of the Customer and users.
2. Regular Excel / export backups of reports are recommended; details are in the Service agreement.
3. Personal data (guests, staff) must be processed only on a lawful basis and for venue needs.

7. Suspension

1. Breach of these terms gives Heselo the right to restrict or suspend access.
2. Serious breach may also trigger termination and debt claims under the Service agreement.
3. If there is a security risk, Heselo may take immediate temporary measures.

8. Intellectual property

1. The System’s software, design, and documents belong to Heselo.
2. The Customer only receives a right to use under the Service agreement and Plan; ownership is not transferred.

9. Changes

1. Heselo may update these Terms of use. The new text is published under System → Documents; material changes may also be emailed to the director.
2. Continued use of the System after publication counts as acceptance.

10. Law and language

1. These terms are governed by the laws of the Republic of Azerbaijan.
2. If language versions conflict, Azerbaijani prevails.